[rt-users] RT 3.8.7 and Ldap

Michael Ellis michael_ellis at umanitoba.ca
Thu Apr 1 23:06:53 EDT 2010

Have them login so their profile is created then grant them rights in  


Sent from my iPhone

On Apr 1, 2010, at 8:27 PM, Rob Taylor <rgt at wi.mit.edu> wrote:

> Hi All. I have been searching the message boards about configuring  
> RT to
> work with LDAP.
> I'm using the RT-Authen-ExternalAuth module.
> I have that part working. Users can login, create tickets, and see  
> their
> own open tickets.
> Now I want to setup users to work the tickets, i.e. the help desk  
> people.
> How do I designate certain ldap users as being privileged users in RT?
> I can't seem to find a way to do so.
> If I try to create any local users, it doesn't seem to work. It
> complains that it could not set the info.
> If I try to create a user that has the same name as an ldap user it
> complains about that as well, saying name in use.
> It seems like it is hitting ldap for everything now, except for the  
> root
> user. That's fine with me, I'm just not sure how to setup help desk
> people.  Anyone else have this problem?
> If someone could steer me in the right direction, I would really
> appreciate it.
> Thanks.
> rgt
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