[rt-users] RT 3.8.7 and Ldap

[jodie gambill]

We were able to set up users in advance of them logging in by entering their
ldap user id into the Create User form.

If you are doing that and it's saying the name is in use, the account may
already be created.  Search for it on the Users page (the account won't show
up in the user list there until they are Privileged).  Once found, you can
grant them rights from there.

-Jodie

On Thu, Apr 1, 2010 at 8:27 PM, Rob Taylor <rgt at wi.mit.edu> wrote:

> Hi All. I have been searching the message boards about configuring RT to
> work with LDAP.
>
> I'm using the RT-Authen-ExternalAuth module.
>
> I have that part working. Users can login, create tickets, and see their
> own open tickets.
>
> Now I want to setup users to work the tickets, i.e. the help desk people.
>
> How do I designate certain ldap users as being privileged users in RT?
> I can't seem to find a way to do so.
> If I try to create any local users, it doesn't seem to work. It
> complains that it could not set the info.
> If I try to create a user that has the same name as an ldap user it
> complains about that as well, saying name in use.
>
> It seems like it is hitting ldap for everything now, except for the root
> user. That's fine with me, I'm just not sure how to setup help desk
> people.  Anyone else have this problem?
> If someone could steer me in the right direction, I would really
> appreciate it.
>
> Thanks.
>
> rgt
>
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