[rt-users] How do I allow ticket creation for a user

Torsten Brumm torsten.brumm at googlemail.com
Sun Apr 4 02:19:15 EDT 2010

Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.


2010/4/4 Kevin Bailey <kbailey at freewayprojects.com>:
> Hi,
> I've allowed a user to log in to view tickets - and this is really good in
> the SelfService area.
> However,, they can't create a ticket - what permissions do I have to give
> where to allow a user to create a ticket in a single queue via the web
> interface.
> Thanks,
> --
> Kevin Bailey
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com
> Email: kbailey at freewayprojects.com
> Phone: +44 (0)1752 267090
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com


Torsten Brumm


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