[rt-users] How do I allow ticket creation for a user

Sun Apr 4 04:01:49 EDT 2010

Hi kevin,
Sorry i forgot: SeeQueue right is also needed!

Torsten

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Von: rt-users-bounces at lists.bestpractical.com <rt-users-bounces at lists.bestpractical.com>
An: Kevin Bailey <kbailey at freewayprojects.com>
Cc: RT-Users at lists.bestpractical.com <RT-Users at lists.bestpractical.com>
Gesendet: Sun Apr 04 08:19:15 2010
Betreff: Re: [rt-users] How do I allow ticket creation for a user

Hi Kevin,
at best you grant CreateTicket right to System Group: Unprivileged
Users inside the needed Queues.

Torsten

2010/4/4 Kevin Bailey <kbailey at freewayprojects.com>:
> Hi,
>
> I've allowed a user to log in to view tickets - and this is really good in
> the SelfService area.
>
> However,, they can't create a ticket - what permissions do I have to give
> where to allow a user to create a ticket in a single queue via the web
> interface.
>
> Thanks,
> --
> Kevin Bailey
> Director/Programmer - Freeway Projects Limited
> Web: www.freewayprojects.com
> Email: kbailey at freewayprojects.com
> Phone: +44 (0)1752 267090
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

-- 
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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