[rt-users] merge users(?)

who else bogey_63 at yahoo.com
Tue Apr 6 13:06:54 EDT 2010


thank you very much, i did everything as it was documented in the link you
quoted. Unfortunately, not a single user could see/modify this custom field,
although i tried every possible right for group/user etc, but this didn't
work out at all. I can only see the heading (custom field) but not the field
either, and i gave the user the right to see and modify this field. Even the
root user couldn't see this field...


Any help is truly appreciated.

Thank you.


ps: i feel, that the RT book is a little bit outdated on this one...

Michael Ellis-5 wrote:
> There is a scrip that can do this:
> http://wiki.bestpractical.com/view/AddRequestor
> You create a custom user field called othermail and populate it with the 
> people you want to get the email. All, the other IBMers will be added as 
> requestors whenever one of them requests. We've done this for some 
> supervisors who want to keep an eye on all calls made by their staff.
> -Mike
> who else wrote:
>> Hi,
>> i am wondering whether the extension merge users will do what i need it
>> to
>> do... :-)
>> Let's say, i have 15 users which are from ibm.com, and i want them to
>> share
>> the bugs they are going to submit, so each of them knows, which bugs have
>> already submitted, so they do not send them in twice or more. Will this
>> be
>> the solution for this or is there another solution? I didn't catch the
>> idea
>> of canonicalize email either, the posts i found here are more like that
>> the
>> domainpart of the emailaddress is different, not the user. 
>> So any insight will be truly appreciated.
>> I assume, this is something, some of you might have already solved, i
>> hope
>> ...
>> Thanks for sharing
>> w_e
>> RT 3.8.2, RTFM 2.4.1
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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