[rt-users] merge users(?)

Michael Ellis michael_ellis at umanitoba.ca
Tue Apr 6 11:51:10 EDT 2010

There is a scrip that can do this:


You create a custom user field called othermail and populate it with the 
people you want to get the email. All, the other IBMers will be added as 
requestors whenever one of them requests. We've done this for some 
supervisors who want to keep an eye on all calls made by their staff.


who else wrote:
> Hi,
> i am wondering whether the extension merge users will do what i need it to
> do... :-)
> Let's say, i have 15 users which are from ibm.com, and i want them to share
> the bugs they are going to submit, so each of them knows, which bugs have
> already submitted, so they do not send them in twice or more. Will this be
> the solution for this or is there another solution? I didn't catch the idea
> of canonicalize email either, the posts i found here are more like that the
> domainpart of the emailaddress is different, not the user. 
> So any insight will be truly appreciated.
> I assume, this is something, some of you might have already solved, i hope
> ...
> Thanks for sharing
> w_e
> RT 3.8.2, RTFM 2.4.1

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