[rt-users] Web reply form show status dropdown for non-privileged users

[Raed El-Hames]

Ski;

You best option is to edit
html/SelfService/Update.html

and remove
<tr>
        <td class="label">
            <&|/l&>Status</&>
        </td>
        <td class="value">
            <& /Elements/SelectStatus, Name=>"Status", DefaultLabel => 
loc("[_1] (Unchanged)", loc($Ticket->Status)), Default => 
$ARGS{'Status'} || ($Ticket->Status
 eq $DefaultStatus ? undef : $DefaultStatus)&>
        </td>
    </tr>


Regards;
Roy



Ski Kacoroski wrote:
> Hi,
>
> When my non-privileged users use the web to add content to a ticket they 
> see a drop down box to change the ticket status.  If they choose this 
> they get a permission error when saving the ticket (good because they 
> should not be able to change the status).  What can I do to stop this 
> box from showing up.  The rights are:
>
> For their queue: CreateTicket, SeeQueue, ShowTicket
>
> Globally:
> Everyone: ModifySelf, ReplyToTicket
> Requestor: ShowTicket
>
> cheers,
>
> ski
>
>