[rt-users] Help with Approvals needed

Brumm, Torsten / Kuehne + Nagel / Ham MI-ID torsten.brumm at Kuehne-Nagel.com
Mon Apr 12 02:53:08 EDT 2010

Dear List,
i need some help or Ideas about Approvals of RT. I have to create a huge workflow with several approvals needed.
i know already, that i can start several approvals within one template, i also know, that this templates can have perl code inside, but i'm not sure at the moment about the best way to create something like this:
Scrip: OnCreate -> CreateTickets -> Template:Approval 
Template should look like this:
if fieldA = xyz {
    Approval 1
    if fieldB = abc {
        Approval 2
    } else if fieldC =123 {
        Approval 3
So i need some logic inside this approvals, my question:
Is this doable inside the template part or is it better to put the logic inside a scrip and fire from the scrip several templates?

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

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