[rt-users] Help with Approvals needed

[Todd Chapman]

Torsten,

I have never been a fan of using templates to create tickets. To me
the learning curve for CreateTickets is nearly as large as for
learning the RT API but does not have nearly the same amount of
flexibility.

-Todd

On Mon, Apr 12, 2010 at 2:53 AM, Brumm, Torsten / Kuehne + Nagel / Ham
MI-ID <torsten.brumm at kuehne-nagel.com> wrote:
> Dear List,
> i need some help or Ideas about Approvals of RT. I have to create a huge
> workflow with several approvals needed.
>
> i know already, that i can start several approvals within one template, i
> also know, that this templates can have perl code inside, but i'm not sure
> at the moment about the best way to create something like this:
>
> Scrip: OnCreate -> CreateTickets -> Template:Approval
>
> Template should look like this:
>
> if fieldA = xyz {
>     Approval 1
>     if fieldB = abc {
>         Approval 2
>     } else if fieldC =123 {
>         Approval 3
>     }
> }
>
> So i need some logic inside this approvals, my question:
>
> Is this doable inside the template part or is it better to put the logic
> inside a scrip and fire from the scrip several templates?
>
> Torsten
>
> Kühne + Nagel (AG & Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
> Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté,
> Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht:
> Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persönlich haftende
> Gesellschaft: Kühne & Nagel A.G., Sitz: Contern/Luxemburg,
> Geschäftsführender Verwaltungsrat: Klaus-Michael Kühne
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>