[rt-users] template emails for custom fields

[Raed El-Hames]

Hi;

You can include something like:

{my $subq = $Ticket->FirstCustomFieldValue('sub queues')}

In the body of the template; any where you wish 2 lines below the header 
lines

Regards;

Roy


psminusaxl wrote:
>
> Hi guys,
>
> I got a template that sends out an email everytime a ticket is 
> created.  It
> works fine as is, it has the company information and standard greeting and
> even the ticket number and subject of the ticket.  Here's the delima 
> though:
>
> I got a queue, say Support and under support I've created several custom
> fields (sub queues) such as desktop, printers and network.  I can't 
> seem to
> figure out what syntax I should be putting in the template in order 
> for the
> email to send out the custom field information.  i.e: if a ticket is 
> in the
> Support queue and is in the "printers" sub queue, it would send out the
> email to the user with both of those information.
>
> Any help is appreciated.  Thanks,
> pslminusaxl
>