[rt-users] template emails for custom fields

psminusaxl psminusaxl at gmail.com
Wed Apr 14 12:18:46 EDT 2010

Thanks Roy for responding!  I actually *just* figured it out.  The thing
that constantly
threw me off is that all the thread support i've read always included that
additiona ('sub queues').  I have multiple queue and I wanted to make sure
that the right queue gets placed in the template.  As it turns out all I
needed was to exclude that and the proper value would get populated:


Thanks again,

On Wed, Apr 14, 2010 at 8:52 AM, Raed El-Hames <rfh at vialtus.com> wrote:

> Hi;
> You can include something like:
> {my $subq = $Ticket->FirstCustomFieldValue('sub queues')}
> In the body of the template; any where you wish 2 lines below the header
> lines
> Regards;
> Roy
> psminusaxl wrote:
>> Hi guys,
>> I got a template that sends out an email everytime a ticket is created.
>>  It
>> works fine as is, it has the company information and standard greeting and
>> even the ticket number and subject of the ticket.  Here's the delima
>> though:
>> I got a queue, say Support and under support I've created several custom
>> fields (sub queues) such as desktop, printers and network.  I can't seem
>> to
>> figure out what syntax I should be putting in the template in order for
>> the
>> email to send out the custom field information.  i.e: if a ticket is in
>> the
>> Support queue and is in the "printers" sub queue, it would send out the
>> email to the user with both of those information.
>> Any help is appreciated.  Thanks,
>> pslminusaxl
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