[rt-users] problem with attached files not sent

[Julien Rampon]

Hi Juergen,

The problem is worse than just a spam-filter, as some of the files are
randomly omitted when uploading with the web interface : for example, if
we attach five files, the interface shows perhaps 3 (in the outgoing
mail) and the customer receives only these 3.
However, if the customer sends 5 files by email, all 5 are received and
visible in the web interface.

Julien

Fritz wrote:
> Hi,
> 
> to which mail-server do you send your mails? Are there any spam-filter on the way? Did you check the mail-server-logs?
> 
> Juergen
> 
> -----Ursprüngliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Julien Rampon
> Gesendet: Mittwoch, 14. April 2010 18:04
> An: rt-users at lists.bestpractical.com
> Betreff: [rt-users] problem with attached files not sent
> 
> Hi,
> 
> Here's my problem !
> 
> First, I'm using RT 3.8.1, perl 5.8.8 and mysql 5.0.32 on a debian (etch).
> 
> I use the web interface to reply to my customers tickets and I have to
> attach files to my replies.
> 
> So I attach files with the "choose file" and then "Add more files" buttons.
> 
> When I update the ticket, sometimes no files are sent, sometimes juste 1
> of 2 files is sent, sometimes everything works ok.
> 
> I tested to reply to a ticket with 6 files, 4 times (with the same files)
> - 1st try, only 5 files were sent
> - 2nd try, all the 6 files were sent
> - 3rd try, 4 files were sent
> - 4th try, 5 files were sent
> 
> I've got no error in the apache log, and I've not seen this kind of
> problem anywhere.
> 
> Help is very welcomed ;)
> 
> Thanks
> 
> 
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> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com