[rt-users] problem with attached files not sent

Mathieu Longtin mathieu at closetwork.org
Wed Apr 14 13:14:12 EDT 2010


Don't know if it's related, but there some issue with selecting the proper
txt and html pair as the message body when sending emails. It will often
pick up an attached text file as the body of the message, and then attach
the body separately.

--
Mathieu Longtin
1-514-803-8977


On Wed, Apr 14, 2010 at 1:04 PM, Julien Rampon <jtb at diantre.net> wrote:

> Hi Juergen,
>
> The problem is worse than just a spam-filter, as some of the files are
> randomly omitted when uploading with the web interface : for example, if
> we attach five files, the interface shows perhaps 3 (in the outgoing
> mail) and the customer receives only these 3.
> However, if the customer sends 5 files by email, all 5 are received and
> visible in the web interface.
>
> Julien
>
> Fritz wrote:
> > Hi,
> >
> > to which mail-server do you send your mails? Are there any spam-filter on
> the way? Did you check the mail-server-logs?
> >
> > Juergen
> >
> > -----Ursprüngliche Nachricht-----
> > Von: rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] Im Auftrag von Julien Rampon
> > Gesendet: Mittwoch, 14. April 2010 18:04
> > An: rt-users at lists.bestpractical.com
> > Betreff: [rt-users] problem with attached files not sent
> >
> > Hi,
> >
> > Here's my problem !
> >
> > First, I'm using RT 3.8.1, perl 5.8.8 and mysql 5.0.32 on a debian
> (etch).
> >
> > I use the web interface to reply to my customers tickets and I have to
> > attach files to my replies.
> >
> > So I attach files with the "choose file" and then "Add more files"
> buttons.
> >
> > When I update the ticket, sometimes no files are sent, sometimes juste 1
> > of 2 files is sent, sometimes everything works ok.
> >
> > I tested to reply to a ticket with 6 files, 4 times (with the same files)
> > - 1st try, only 5 files were sent
> > - 2nd try, all the 6 files were sent
> > - 3rd try, 4 files were sent
> > - 4th try, 5 files were sent
> >
> > I've got no error in the apache log, and I've not seen this kind of
> > problem anywhere.
> >
> > Help is very welcomed ;)
> >
> > Thanks
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
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