[rt-users] New installation: clicking Update Ticket generates a bad URL

[Paul Waterstraat]

Resolved.

On Apr 16, 2010, at 7:42 AM, Jesse Vincent wrote:

> On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
>> When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
>> then hit the Update Ticket button, an apparently bad URL is
>> generated. E.g.:
>
> Have a look at the $WebBaseURL setting in your config file. I bet  
> you want a trailing /

Adding the trailing slash in $WebBaseURL did not help. So I went back  
to simplify.

I removed from RT_SiteConfig.pm my definitions of $WebPath,  
$WebBaseURL, and $WebURL,
and instead added just the definition of $WebDomain and now all seems  
to be working fine.

Probably a case of supplying too much information (or misinformation)  
on my part.

Thanks.

>
>>
>> http://request.geology.ucdavis.eduticket/Display.html?
>> id=2&results=bd10...[stuff deleted]
>>
>> My RT site is: http://request.geology.ucdavis.edu
>>
>> If I modify the portion ".eduticket/" to ".edu/Ticket/" in the URL
>> bar then I am taken to a:
>>
>> Results
>> o Message recorded
>>
>> page.
>>
>> So, why no slash "/" and a lowercase "t" instead of uppercase "T" in
>> Ticket?
>>
>> If I leave the Message area blank, I get taken to a working URL:
>>
>> http://request.geology.ucdavis.edu/Ticket/Update.html
>>
>>
>> - Paul.
>>
>> --- ---
>> system config (abbreviated)
>>
>> RT v3.8.7
>> Perl v5.8.8 under linux
>> # THE WEBSERVER:
>> Set($WebPath , "");
>> Set($WebBaseURL , "http://request.geology.ucdavis.edu");
>> Set($WebURL , "http://request.geology.ucdavis.edu");
>> -----
>> Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3
>>
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>
> --