[rt-users] New installation: clicking Update Ticket generates a bad URL

[Jesse Vincent]

On Thu, Apr 15, 2010 at 05:44:48PM -0700, Paul Waterstraat wrote:
> When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and
> then hit the Update Ticket button, an apparently bad URL is
> generated. E.g.:

Have a look at the $WebBaseURL setting in your config file. I bet you want a trailing /

> 
> http://request.geology.ucdavis.eduticket/Display.html?
> id=2&results=bd10...[stuff deleted]
> 
> My RT site is: http://request.geology.ucdavis.edu
> 
> If I modify the portion ".eduticket/" to ".edu/Ticket/" in the URL
> bar then I am taken to a:
> 
> Results
>  o Message recorded
> 
> page.
> 
> So, why no slash "/" and a lowercase "t" instead of uppercase "T" in
> Ticket?
> 
> If I leave the Message area blank, I get taken to a working URL:
> 
> http://request.geology.ucdavis.edu/Ticket/Update.html
> 
> 
>  - Paul.
> 
> --- ---
> system config (abbreviated)
> 
> RT v3.8.7
> Perl v5.8.8 under linux
> # THE WEBSERVER:
> Set($WebPath , "");
> Set($WebBaseURL , "http://request.geology.ucdavis.edu");
> Set($WebURL , "http://request.geology.ucdavis.edu");
> -----
> Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3
> 
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

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