[rt-users] easy rights maintenance q

Luis E. Muñoz lem at itverx.com.ve
Tue Apr 20 09:58:33 EDT 2010

On Tue, 2010-04-20 at 06:29 -0700, Ian Pellew wrote:
> Its quite a formidable task maintaining rights for all the this un
> that.
> Is there a way that you admin guys maintain this via, say, Excel ?
> Is there some SQL that can do this in the background.
> New to RT, I find this difficult to maintain the whole picture of my
> small play DBS let alone some large production model. 

Excel is not the tool for this. Really. No.

Try to model your rights thinking about roles and groups. You should be
able to go a very long way, by keeping rights simple -- apply as many of
what you need to roles/queues/specific groups as you can.

Best regards.


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