[rt-users] TransactionBatch - AddCustomFieldValue

[Sergio Charpinel Jr.]

Thanks for your help, now it is working.

I changed a little the code, and I was forgetting to refresh the page :x
I'm using TransactionBatch.

Cheers.

2010/4/20 Sergio Charpinel Jr. <sergiocharpinel at gmail.com>

> OK and thanks for your help.
>
> Here is the Scrip. I verify if the transaction is a change in a Custom
> Field called 'Fim do evento' and then, change the value of another Custom
> Field to a test value.
> The problem is that when I change the CustomField via WebInterface, it runs
> my scrip, change the values to 'teste', and then change again to what was
> set before.
>
> Custom Condition:
> if ( $self->TransactionObj->Type ne "CustomField"){
>    return 0;
> }
> return 1;
>
> Preparation
> 1;
>
> Cleanup
> my $ticket = $self->TicketObj;
> my $CFName = 'Fim do evento';
> my $CF = RT::CustomField->new( $RT::SystemUser );
> $CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue );
> unless( $CF->id ) {
>   $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' );
> }
> if ($self->TransactionObj->Field ne $CF->id){
>     return 0;
> }
>
> $CFName = 'Indisponibilidade';
> $CF = RT::CustomField->new( $RT::SystemUser );
> $CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue );
> unless( $CF->id ) {
>   $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' );
> }
>
> unless( $CF->id ) {
>   $RT::Logger->error( "No field $CFName in queue ". $ticket->QueueObj->Name
> );
>   return undef;
> }
> my $Value = 'test';
> $ticket->AddCustomFieldValue( Field =>  $CF, Value => $Value );
>
> return 1;
>
>
> 2010/4/19 Kenneth Crocker <kfcrocker at lbl.gov>
>
> Segio,
>>
>> It sounds like your stage is "TransactionCreate". Even if you set it to
>> "TransactionBatch", you *ALSO* have to *TURN IT ON* in the
>> "etc/RT_SiteConfig.pm" file. If you don't, it will either reverse the
>> setting or just ignore the setting, I'm not sure which, but the main thing
>> is that it won't work. Take a look at it.
>>
>> Kenn
>> LBNL
>>
>> On Mon, Apr 19, 2010 at 9:54 AM, Sergio Charpinel Jr. <
>> sergiocharpinel at gmail.com> wrote:
>>
>>> Sorry, It is getting executed, but the custom field is changing twice
>>> too.
>>> I need my scrip executing after the custom fields updates. Is this
>>> possible? Or is there another way to do this?
>>>
>>> 2010/4/19 Raed El-Hames <rfh at vialtus.com>
>>>
>>>
>>>> Sergio Charpinel Jr. wrote:
>>>>
>>>>> Thanks for your answers.
>>>>> Actually, I wanna change a custom field based in a change of another
>>>>> one. So, trying what Raed said, I wrote a Custom Condition to verify if it
>>>>> is a custom condition change.
>>>>> But I had the same problem.. When I update via Web interface, the
>>>>> Custom Field is changed twice, in TransactionCreate, and in Transactionbatch
>>>>> the scrip is not executed.
>>>>>
>>>>>  Do you know why the (Transactionbatch) scrip is not executed ?? is
>>>> there any perl errors ? have you checked the logs
>>>>
>>>> Roy
>>>>
>>>>
>>>>  Any ideas?
>>>>>
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Sergio Roberto Charpinel Jr.
>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>>
>>
>>
>
>
> --
> Sergio Roberto Charpinel Jr.
>



-- 
Sergio Roberto Charpinel Jr.
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