[rt-users] TransactionBatch - AddCustomFieldValue

[Sergio Charpinel Jr.]

OK and thanks for your help.

Here is the Scrip. I verify if the transaction is a change in a Custom Field
called 'Fim do evento' and then, change the value of another Custom Field to
a test value.
The problem is that when I change the CustomField via WebInterface, it runs
my scrip, change the values to 'teste', and then change again to what was
set before.

Custom Condition:
if ( $self->TransactionObj->Type ne "CustomField"){
   return 0;
}
return 1;

Preparation
1;

Cleanup
my $ticket = $self->TicketObj;
my $CFName = 'Fim do evento';
my $CF = RT::CustomField->new( $RT::SystemUser );
$CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue );
unless( $CF->id ) {
  $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' );
}
if ($self->TransactionObj->Field ne $CF->id){
    return 0;
}

$CFName = 'Indisponibilidade';
$CF = RT::CustomField->new( $RT::SystemUser );
$CF->LoadByNameAndQueue( Name => $CFName, Queue => $ticket->Queue );
unless( $CF->id ) {
  $CF->LoadByNameAndQueue( Name => $CFName, Queue => '0' );
}

unless( $CF->id ) {
  $RT::Logger->error( "No field $CFName in queue ". $ticket->QueueObj->Name
);
  return undef;
}
my $Value = 'test';
$ticket->AddCustomFieldValue( Field =>  $CF, Value => $Value );

return 1;


2010/4/19 Kenneth Crocker <kfcrocker at lbl.gov>

> Segio,
>
> It sounds like your stage is "TransactionCreate". Even if you set it to
> "TransactionBatch", you *ALSO* have to *TURN IT ON* in the
> "etc/RT_SiteConfig.pm" file. If you don't, it will either reverse the
> setting or just ignore the setting, I'm not sure which, but the main thing
> is that it won't work. Take a look at it.
>
> Kenn
> LBNL
>
> On Mon, Apr 19, 2010 at 9:54 AM, Sergio Charpinel Jr. <
> sergiocharpinel at gmail.com> wrote:
>
>> Sorry, It is getting executed, but the custom field is changing twice too.
>> I need my scrip executing after the custom fields updates. Is this
>> possible? Or is there another way to do this?
>>
>> 2010/4/19 Raed El-Hames <rfh at vialtus.com>
>>
>>
>>> Sergio Charpinel Jr. wrote:
>>>
>>>> Thanks for your answers.
>>>> Actually, I wanna change a custom field based in a change of another
>>>> one. So, trying what Raed said, I wrote a Custom Condition to verify if it
>>>> is a custom condition change.
>>>> But I had the same problem.. When I update via Web interface, the Custom
>>>> Field is changed twice, in TransactionCreate, and in Transactionbatch the
>>>> scrip is not executed.
>>>>
>>>>  Do you know why the (Transactionbatch) scrip is not executed ?? is
>>> there any perl errors ? have you checked the logs
>>>
>>> Roy
>>>
>>>
>>>  Any ideas?
>>>>
>>>>
>>>
>>>
>>
>>
>> --
>> Sergio Roberto Charpinel Jr.
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>
>


-- 
Sergio Roberto Charpinel Jr.
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