[rt-users] Large Queue size problems

Jesse Vincent jesse at bestpractical.com
Tue Apr 20 12:09:16 EDT 2010

On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote:
> Hi all,
> Our company currently runs RT for customer support interactions as
> well as a central email abuse reporting system for customer IP
> blocks.  Recently we setup a feedback system with a large hosted
> mail provider and we saw the level of incoming abuse/spam reports
> increase to 10s of thousands a day.  I have been trying to identify
> the source of an issue that essentially boils down to this:  When
> our RT queues are 'large' (over 100K tickets) the UI struggles to
> complete operations or consumes all system resources.

That's actually a known issue with the "next" and "prev" button mapping
on the ticket pages.  My coworker Ruslan tells me that we've actually
got a fix for it in 3.8.8RC2. 

Can you try out 3.8.8RC2 and tell me if that fixes it for you?


More information about the rt-users mailing list