[rt-users] Large Queue size problems

Nick Geron ngeron at corenap.com
Wed Apr 21 13:48:54 EDT 2010

On 4/20/2010 11:09 AM, Jesse Vincent wrote:
> On Mon, Apr 19, 2010 at 06:06:50PM -0500, Nick Geron wrote:
>> Hi all,
>> Our company currently runs RT for customer support interactions as
>> well as a central email abuse reporting system for customer IP
>> blocks.  Recently we setup a feedback system with a large hosted
>> mail provider and we saw the level of incoming abuse/spam reports
>> increase to 10s of thousands a day.  I have been trying to identify
>> the source of an issue that essentially boils down to this:  When
>> our RT queues are 'large' (over 100K tickets) the UI struggles to
>> complete operations or consumes all system resources.
> That's actually a known issue with the "next" and "prev" button mapping
> on the ticket pages.  My coworker Ruslan tells me that we've actually
> got a fix for it in 3.8.8RC2.
> Can you try out 3.8.8RC2 and tell me if that fixes it for you?
> Best,
> Jesse
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

I've just gotten 3.8.8RC2 running and, yes, the issue appears to have 
been corrected.  Loading tickets from the large queue's new/open search 
results page now brings up the ticket page quickly.  Thanks for the help.

-Nick Geron

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