[rt-users] CommandByMail question on Status values

Kenneth Crocker kfcrocker at lbl.gov
Tue Apr 20 14:20:10 EDT 2010

To list,

I have added a couple new values for the Status field via the
RT_SiteConfig.pm file.  However, when I try to update a ticket with one of
those new values, the update is rejected.

Question: How can I update CommandByMail to allow those new Status values?


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