[rt-users] Remove requestor's e-mail only from 1 queue

[Christian Loos]

If you don't want to touch the code you can also do that with an scrip
for this queue.

Condition: On Create
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate

Custom action preparation code:
return 1;

Custom action cleanup code:
$self->TicketObj->DeleteWatcher(
  Type => 'Requestor',
  Email => $self->CurrentUser->EmailAddress,
  Silent => 1);
return 1;


-- 
Chris

Am 22.04.2010 15:54, schrieb Max McGrath:
> That worked perfectly!
> 
> Thank you so much!!
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
> 
> 
> On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames <rfh at vialtus.com
> <mailto:rfh at vialtus.com>> wrote:
> 
>     Max:
>     *
>     *
>     Edit Create.html change
> 
>     <td class="value" colspan="5">
>     <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default
>     => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
>     </td>
> 
>     to
> 
>     <td class="value" colspan="5">
>     % if ($QueueObj->Name eq 'Quick Ticket') {
>       <& /Elements/EmailInput, Name => 'Requestors', Size => '40',
>     Default => $ARGS{Requestors} &>
>     % } else {
>       <& /Elements/EmailInput, Name => 'Requestors', Size => '40',
>     Default => $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
>     %}
>     </td>
> 
> 
> 
>     Roy
> 
> 
>     Max McGrath wrote:
> 
>         Hi all -
> 
>         Running RT 3.8.7 on Ubuntu 9.04.
> 
>         We have a "Quick Ticket" queue.  This queue is only used when
>         patrons walk up or call the information desk.  So, what's
>         happening is if I get a call and have to create a ticket for
>         someone else while I'm logged in, the requestor e-mail is set to
>         mine.  For this queue, it'd be best if that field was just left
>         blank.
> 
>         I've gone into the file system and found the Create.html page
>         and where this info would come from, but this is universal for
>         all queues.  I DO NOT want to get rid of this for any other
>         queue just the Quick Ticket queue.
> 
>         Am I SOL?  --
>         Max McGrath
>         Asst. Network Admin/Systems Specialist
>         Carthage College
>         262-552-5512
>         mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>         <mailto:mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>>
> 
> 
> 
> 
> 
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