[rt-users] Remove requestor's e-mail only from 1 queue

[Max McGrath]

That worked perfectly!

Thank you so much!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames <rfh at vialtus.com> wrote:

> Max:
> *
> *
> Edit Create.html change
>
> <td class="value" colspan="5">
> <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default =>
> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
> </td>
>
> to
>
> <td class="value" colspan="5">
> % if ($QueueObj->Name eq 'Quick Ticket') {
>   <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default =>
> $ARGS{Requestors} &>
> % } else {
>   <& /Elements/EmailInput, Name => 'Requestors', Size => '40', Default =>
> $ARGS{Requestors} || $session{CurrentUser}->EmailAddress &>
> %}
> </td>
>
>
>
> Roy
>
>
> Max McGrath wrote:
>
>> Hi all -
>>
>> Running RT 3.8.7 on Ubuntu 9.04.
>>
>> We have a "Quick Ticket" queue.  This queue is only used when patrons walk
>> up or call the information desk.  So, what's happening is if I get a call
>> and have to create a ticket for someone else while I'm logged in, the
>> requestor e-mail is set to mine.  For this queue, it'd be best if that field
>> was just left blank.
>>
>> I've gone into the file system and found the Create.html page and where
>> this info would come from, but this is universal for all queues.  I DO NOT
>> want to get rid of this for any other queue just the Quick Ticket queue.
>>
>> Am I SOL?  --
>> Max McGrath
>> Asst. Network Admin/Systems Specialist
>> Carthage College
>> 262-552-5512
>> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
>>
>
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