[rt-users] Search results anomaly

[Kenneth Marshall]

Well, that knocks out the ACL issue. Do you think that your
Mason cache is confused? Maybe stop RT, clear the cache, and
restart RT to see if that helps. What DB backend are you using
and which version of RT are you running?

Cheers,
Ken

On Mon, Apr 26, 2010 at 12:47:22PM -0400, Jeff Blaine wrote:
> On 4/26/2010 12:29 PM, Raed El-Hames wrote:
>> Jeff;
>>
>> Does your CLI user have permissions on the queue that ticket 39 is in??
>> login to the web interface with the same cli user and see if you can
>> view the ticket.
>
> Yes, it does.
>
> Again, however, this is not really a report about an anomaly in
> the RT CLI.
>
> The incorrect search results are returned via a web GUI search
> of "Content matches foo.com"
>
> Here, maybe this makes it more clear, showing the same problem
> when using the RT CLI:
>
> [root at rtsrv1 etc]# /apps/rt/bin/rt list "Content like foo.com"
> Query:Content like 'foo.com'
> Ticket Owner Queue    Age   Told Status Requestor Subject
> --------------------------------------------------------------------------------
>     23   mbs Incid   1 wk        resolv enVision@ alert -NICAlert-Secur
> [root at rtsrv1 etc]#
>
> [root at rtsrv1 etc]# /apps/rt/bin/rt show 39 | grep foo.com
> foo.com blah blah... 1 line... not including in this email
> [root at rtsrv1 etc]#
>
> [root at rtsrv1 etc]# /apps/rt/bin/rt show 23 | grep foo.com
> foo.com blah blah... not including in this email
> foo.com matching lines 66 more times... not including in this email
> [root at rtsrv1 etc]#
>
>
>
>> Regards;
>> Roy
>>
>>
>>
>>
>>
>> Jeff Blaine wrote:
>>> On 4/26/2010 11:50 AM, Kenneth Marshall wrote:
>>>> Hi Jeff,
>>>>
>>>> There is nothing here that indicates a problem. It looks
>>>> like an apples vs. oranges comparison by the time you include
>>>> the actual parameters of the search from the web interface
>>>> and the rt commandline interface and possible privilege and
>>>> ACL differences. You can use DB query logging to figure out
>>>
>>> I think my original post is being misinterpreted. The 'rt'
>>> CLI commands aren't doing a search. They're just showing
>>> this list's readers that 'foo.com' does show up in each of
>>> the tickets when doing a simple 'rt show <ticket>'. It's
>>> not a comparison of "CLI search vs. web search".
>>>
>>>> what SQL is being used in the web search or the commandline
>>>> rt and compare the output piece-wise to put yourself at ease.
>>>> Maybe look at the individual components of each of the two
>>>> tickets, as well.
>>>
>>> When viewing the tickets using 'Full headers" and then
>>> "Ctrl-F" to examine every instance of 'foo.com' in each ticket
>>> shows that both tickets have the 'foo.com' in text/html parts
>>> (and only there).
>>>
>>> Ticket 23 has 67 of those parts and is returned when RT searching
>>> for 'foo.com'
>>>
>>> Ticket 39 has 1 of those parts and is not returned when RT searching
>>> for 'foo.com'
>>>
>>> By "DB query logging" do you mean Set($StatementLog, "DEBUG");
>>> or something?
>>>
>>> Thanks for the reply, Ken
>>>
>>> Jeff
>>>
>>>> Cheers,
>>>> Ken
>>>>
>>>> On Mon, Apr 26, 2010 at 11:21:45AM -0400, Jeff Blaine wrote:
>>>>> Does anyone have any suggestions for how to go about
>>>>> figuring out what is wrong here?
>>>>>
>>>>> On 4/22/2010 2:09 PM, Jeff Blaine wrote:
>>>>>> RT 3.8.7
>>>>>>
>>>>>> A search for 'Content matches foo.com' is returning some tickets
>>>>>> and missing others that clearly have foo.com in the Content.
>>>>>>
>>>>>>> [root at rtsrv1 bin]# ./rt show 39 | grep foo.com | wc -l
>>>>>>> 1
>>>>>>> [root at rtsrv1 bin]#
>>>>>>> [root at rtsrv1 bin]# ./rt show 23 | grep foo.com | wc -l
>>>>>>> 67
>>>>>>> [root at rtsrv1 bin]#
>>>>>> 23 shows up in the web search results.
>>>>>>
>>>>>> 39 does not.
>>>>>>
>>>>>> Any ideas?
>>>>>>
>>>>>>
>>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>>
>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>>>> Buy a copy at http://rtbook.bestpractical.com
>>>>>
>>>
>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>>> Buy a copy at http://rtbook.bestpractical.com
>>
>