[rt-users] emailing a group when a new ticket is filed

Carlos Garcia Montoro cgarcia at ific.uv.es
Tue Apr 27 02:18:06 EDT 2010

Add the group as a CC watcher of the queue (or ticket) that you are 
interested in.

For queues: Configuration -> Queues -> <QueueName> -> Watchers and there 
add your group as CC or AdminCC.

For a single ticket: Display the ticket -> People and there look for the 
group and add it as a watcher.

Hope it helps.


David Griffith wrote:
> Would someone please tell me how to go about making RT cc all members of 
> a particular group when a ticket is filed?

  _______ _______________________________________________________________
| __ __ | Carlos García Montoro                    Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|_______| España / Spain                              Fax: +34 963543488
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