[rt-users] emailing a group when a new ticket is filed

[Carlos Garcia Montoro]

Add the group as a CC watcher of the queue (or ticket) that you are 
interested in.

For queues: Configuration -> Queues -> <QueueName> -> Watchers and there 
add your group as CC or AdminCC.

For a single ticket: Display the ticket -> People and there look for the 
group and add it as a watcher.

Hope it helps.

Carlos

David Griffith wrote:
> 
> Would someone please tell me how to go about making RT cc all members of 
> a particular group when a ticket is filed?
> 

-- 
  _______ _______________________________________________________________
| __ __ | Carlos García Montoro                    Ingeniero Informático
|_\_Y_/_| Instituto de Física Corpuscular         Centro Mixto CSIC - UV
|\_] [_/| Servicios Informáticos
|  [_]  | Edificio Institutos de Investigación        cgarcia at ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia  Tel: +34 963543706
|_______| España / Spain                              Fax: +34 963543488
-------------- next part --------------
A non-text attachment was scrubbed...
Name: cgarcia.vcf
Type: text/x-vcard
Size: 441 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100427/27c1886e/attachment.vcf>