[rt-users] emailing a group when a new ticket is filed

[Jeff Blaine]

Carlos, I was going to respond the same way, but that
is more than "cc a group when a ticket is filed"
                                           ^^^^^

On 4/27/2010 2:18 AM, Carlos Garcia Montoro wrote:
> Add the group as a CC watcher of the queue (or ticket) that you are
> interested in.
>
> For queues: Configuration -> Queues -> <QueueName> -> Watchers and there
> add your group as CC or AdminCC.
>
> For a single ticket: Display the ticket -> People and there look for the
> group and add it as a watcher.
>
> Hope it helps.
>
> Carlos
>
> David Griffith wrote:
>>
>> Would someone please tell me how to go about making RT cc all members
>> of a particular group when a ticket is filed?
>>
>
>
>
>
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