[rt-users] Merge tickets, transaction notification and REST

[Robin Williams]

Hi Kenneth,

When you say the links table has that info - are you saying that a 
direct DB call is necessary, or can the links table info be got at via 
REST?  When I tried I couldn't determine the necessary REST syntax.  
Sorry to thread hijack, but I'm trying to achieve something similar to 
Keith!

Thanks,
Robin.


Kenneth Crocker wrote:
> Kieth,
>
> The LINKS Table will have that info. Type is "MergedInto".
>
> Kenn
> LBNL
>
> On Tue, Apr 27, 2010 at 4:28 PM, Kenneth Crocker <kfcrocker at lbl.gov 
> <mailto:kfcrocker at lbl.gov>> wrote:
>
>     Kieth,
>
>     The LINKS Table will have that info. Type is "MergedInto".
>
>     Kenn
>     LBNL
>
>
>     On Tue, Apr 27, 2010 at 2:53 PM, Keith Edmunds
>     <kae at midnighthax.com <mailto:kae at midnighthax.com>> wrote:
>
>         Is it not possible to detect which ticket is being merged?
>
>         > We have a scrip that runs "On Transaction" and calls an
>         external script,
>         > passing the ticket id. We want to take actions in the
>         external script
>         > when a ticket is merged. If we merge, say, ticket 100 into
>         ticket 200,
>         > the ticket id passed to our external script is 200. How can
>         we find out,
>         > via the REST interface, the ticket id that was merged (100
>         in this
>         > example)?
>         >
>         > Frustratingly, going the other way is easy - if we retrieve
>         ticket
>         > information for 100 via the REST interface, ticket 200 is
>         retrieved.
>         >
>         > If it helps, here's our scrip (we are not Perl wizards,
>         which may be
>         > stating the obvious when you see the code below: all
>         criticism gratefully
>         > received):
>         >
>         > my $tx = $self->TransactionObj;
>         > my $ticket = $self->TicketObj;
>         > my $id = $ticket->id;
>         > my $type = $tx->Type;
>         > my $field = $tx->Field;
>         > my $old = $tx->OldValue;
>         > my $new = $tx->NewValue;
>         >
>         > system("wget
>         >
>         'http://localhost/xyz/transaction?rt=$id".'&type='."$type".'&field='."$field".'&old='."$old".'&new='."$new'")
>         >
>         > Thanks
>