[rt-users] Creating own custom field

Richard Pijnenburg Richard at widexs.nl
Wed Apr 28 07:57:42 EDT 2010

Dear list,


Currently I'm building my own custom field with external data.

I've created a simple test and that works perfectly.


This custom field is connected to tickets.

Now I would like to know if an user that currently is watching that
ticket is a privileged user or not.

This because the user can be a RT system user ( a support employ ) or a
customer watching the ticket via the SelfService page.

In case it's a privileged user I want to get the user details from the
first requestor.

If it's not a privileged user I want to use the current user details.


Does anyone know how I can put in the source code?


Thanks in advance.


Met vriendelijke groet / With kind regards,

Richard Pijnenburg 


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