[rt-users] Creating own custom field

[Richard Pijnenburg]

Dear list,

 

Currently I'm building my own custom field with external data.

I've created a simple test and that works perfectly.

 

This custom field is connected to tickets.

Now I would like to know if an user that currently is watching that
ticket is a privileged user or not.

This because the user can be a RT system user ( a support employ ) or a
customer watching the ticket via the SelfService page.

In case it's a privileged user I want to get the user details from the
first requestor.

If it's not a privileged user I want to use the current user details.

 

Does anyone know how I can put in the source code?

 

Thanks in advance.

 

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 

 

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