[rt-users] [Fwd: Re: No mail in the creation of a ticket]

[Curtis Bruneau]

You need to either set up a global scrip or single scrip to On Create 
Notify (type of user) with template (transaction or blank .. which 
ever). It can be watchers, requester, owner etc.

josé fernandez wrote:
> Thank you for your help. In doing what I want is simply to be notified 
> when a user create a ticket from the interface RT
>
>
> ============ RT_SiteConfig.pm =============
> ...
>
> # By default, RT doesn't notify the person who performs an update, as they
> # already know what they've done. If you'd like to change this behaviour,
> # Set $NotifyActor to 1
>
> Set($NotifyActor, 0);
>
> ==================================================
>
> Best regards
>
>
> Le 28/04/2010 11:54, josé fernandez a écrit :
>> Hello
>>
>> when a ticket is created via an email in RT, an email is sent 
>> automatically, but if the user creates a ticket from the interface of 
>> RT were not receiving email automatically and therefore we do not 
>> know that a ticket has been created and I do not understand why.
>>
>> Ideas?
>> Thank you
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>     
>
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