[rt-users] Help adding links to things

Max McGrath mmcgrath at carthage.edu
Wed Apr 28 11:20:36 EDT 2010

Hi Andy -

Thanks for the reply.

I made the Links file, edited the RT_SiteConfig.pm file and restarted

When I get to the RT-at-a-glance under global config, I can see links in
there now.  But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my homepage.

Where you say <!-- insert some html links here --> I just added one normal
link for the time being:

<a href="http://server.domain.com" target=_blank>Server Link</a>

That's what you meant, right?

What am I missing here?

Also, can anyone explain the difference between the at a glance:body and at
a glance:summary?


Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
mmcgrath at carthage.edu

On Wed, Apr 28, 2010 at 8:26 AM, Andy Harrison <aharrison at gmail.com> wrote:

> On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath <mmcgrath at carthage.edu>
> wrote:
> >
> > Hi all -
> > Running RT 3.8.7 on Ubuntu 9.10.
> > I guess I'm kind of looking for recommendations and/or a how-to.
> > What would be my best option to add links to things (things being our
> wireless management site, blackboard admin, res hall registration admin web
> pages, etc...) on the main page of a privileged users login?
> > Should I just straight up add it with HTML on a certain page (which page
> would that be?) or would making a Dashboard of some kind be a good option?
> Here's one way that's pretty simple.  Create the file
> $RTHOME/local/html/Elements/Links
> -----------------------
> <&|/Widgets/TitleBox,
>    title => loc("Links") &>
> <b>Linkage</b>
> <!-- insert some html links here -->
> </&>
> <%init>
> </%init>
> -----------------------
> Then edit your $RTHOME/etc/RT_SiteConfig.pm file and add the line:
> Set( $HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
> MySupportQueues MyReminders RefreshHomepage Dashboards Links)]);
> Then you can go into Configuration, Global, RT-at-a-glance and you'll
> see the item "Links" which you can now add to the homepage for
> everyone.
> --
> Andy Harrison
> public key: 0x67518262
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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