[rt-users] Reporting returning 0s in RTIR

Koen Van Impe koen.vanimpe at belnet.be
Wed Apr 28 15:19:30 EDT 2010


Well, I did some further investigations. We set the incident type in the
Incident, the Incident Report does not have a type.
Under the reporting in RT however it marks "Incident Reports / categories".
Would it be possible that the "0"s indicate that "somewhere" I have to
define that the type of the incident report should become the same as
the one for the incident? I got no clue where ...

Thanks for the feedback,


(a previous reply mentioned possible errors in the sql-queries, I
couldn't find any though)

On 09/04/10 13:58, Koen Van Impe wrote:
> Hello,
> We run RT 3.8.7 with RTIR 2.4.3 on Ubuntu 9.04.
> In the 'old' (v1) versions of RTIR there was a reporting tool (periodic
> report) that returned the number of incidents per category for a given
> period.
> The reporting tool still seems to exist in RTIR 2.4.3
> (RTIR\Tools\Reporting) but no matter what time frame we select, the
> number of "new reports, resolved or unresolved" remains 0. Also the
> different categories for the 'Incident reports received' remains 0. The
> only number that seems to change is "outstanding reports at the
> beginning of this period".
> Does anyone has a clue where I should start looking why the reporting
> doesn't return the expected data?
> Thanks for the help,
> Koen

Koen Van Impe - BELNET CERT
koen.vanimpe at belnet.be
PGP Key Id 0xED12AD79
Contact: https://cert.belnet.be/

-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 203 bytes
Desc: OpenPGP digital signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20100428/aa15f3c6/attachment.sig>

More information about the rt-users mailing list