[rt-users] Reporting returning 0s in RTIR

[Koen Van Impe]

Hi,

Well, I did some further investigations. We set the incident type in the
Incident, the Incident Report does not have a type.
Under the reporting in RT however it marks "Incident Reports / categories".
Would it be possible that the "0"s indicate that "somewhere" I have to
define that the type of the incident report should become the same as
the one for the incident? I got no clue where ...

Thanks for the feedback,

Koen

(a previous reply mentioned possible errors in the sql-queries, I
couldn't find any though)

On 09/04/10 13:58, Koen Van Impe wrote:
> Hello,
> 
> We run RT 3.8.7 with RTIR 2.4.3 on Ubuntu 9.04.
> 
> In the 'old' (v1) versions of RTIR there was a reporting tool (periodic
> report) that returned the number of incidents per category for a given
> period.
> The reporting tool still seems to exist in RTIR 2.4.3
> (RTIR\Tools\Reporting) but no matter what time frame we select, the
> number of "new reports, resolved or unresolved" remains 0. Also the
> different categories for the 'Incident reports received' remains 0. The
> only number that seems to change is "outstanding reports at the
> beginning of this period".
> 
> Does anyone has a clue where I should start looking why the reporting
> doesn't return the expected data?
> 
> Thanks for the help,
> 
> Koen
> 


-- 
Koen Van Impe - BELNET CERT
koen.vanimpe at belnet.be
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