[rt-users] Requestor email address search hangs apache process

[Justin Hayes]

RT3.8.4

If I use an unprivileged user (or a privileged user with no rights to see queues or tickets) to create a very simple search that looks like this:

Requestor.EmailAddress Like '<email address>' 

then the apache process handling the request maxes out CPU and hangs forever. If I create the same search with a privileged user that has rights to see queues etc it's fine and returns instantly.

This is a big problem as the SelfService interface screens work via requestor email address, so anyone accessing SelfService severely affects performance of my RT.

Anyone got any ideas????

Thanks,

Justin

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Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com