[rt-users] Requestor email address search hangs apache process

Justin Hayes justin.hayes at orbisuk.com
Thu Apr 29 03:24:22 EDT 2010


If I use an unprivileged user (or a privileged user with no rights to see queues or tickets) to create a very simple search that looks like this:

Requestor.EmailAddress Like '<email address>' 

then the apache process handling the request maxes out CPU and hangs forever. If I create the same search with a privileged user that has rights to see queues etc it's fine and returns instantly.

This is a big problem as the SelfService interface screens work via requestor email address, so anyone accessing SelfService severely affects performance of my RT.

Anyone got any ideas????



Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com

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