[rt-users] RT and Nagios

[Hossein Rafighi]

Few people off the list had made the same request and I sent them the 
relevant info. With apologizes for spamming those of you who are not 
interested, I am attaching the requested files to this message.

Cheers,
Hossein

Gary Greene wrote:
> We're in the process of rolling out network and machine monitoring here
> using Nagios, so I'd be very interested in this, please send the info my way
> when you've the opportunity. Thanks.
>
>
> On 4/28/10 2:34 PM, "Hossein Rafighi" <Hossein.Rafighi at triumf.ca> wrote:
>
>   
>> Hi,
>>
>> We have modified rt-crontool to create Nagios alerts. This woks with
>> nrpe and unlike SendNgiosAlert doesn't require any additional modules
>> installation. If you have running Nagios server it can easily pull
>> relevant stuff from RT. Nagios will send a warning email if:
>> Tickets are new for more than 24hours
>> Tickets are open for more than 5days
>>
>> It will generate a critical email if:
>> Tickets are new for more than 48hours
>> Tickets are open for more than 7days.
>>
>> If the status of a ticket is stalled, then our script will ignore it. It
>> is our policy to change the ticket status to stalled if a ticket is
>> required to remain open for more than one week. Since we are a 24x7x360
>> lab, we decided to include weekends and holidays in the script. If
>> you're interested let me know and I can send/post scripts and required
>> steps. Again, this script is modified version of rt-crontool.
>>
>> Sample email:
>>
>> ***** Nagios 2.8 *****
>> Notification Type: PROBLEM
>> Service: Q-CCN
>> Host: helpdesk
>> Address: 172.127.2.12
>> State: WARNING
>> Date/Time: Tue Apr 27 14:55:37 PDT 2010
>> Additional Info:
>> 0 new tickets: 0  24h, 0  48h: 1 open: 1  120h, 0  168h
>>
>>
>> Cheers,
>> Hossein Rafighi
>>     
>
>   

-- 
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