[rt-users] RT and Nagios

Raed El-Hames rfh at vialtus.com
Thu Apr 29 05:16:13 EDT 2010

I really do not understand why you would need nagios for this?
We have very much similar kpis which we monitor with a simple perl 
script utilising the RT api.
Our script run every hour , update the tickets with a warning comment  
if the warning threshold is reached (Admin Ccs receive an  email on 
comment),and again a critical type comment is submitted if the critical 
threshold reached.
We also have a custom field that gets updated on warnings/critical 
levels, tickets with these level are highlighted in different color  in 
the web interface , and on critical a manager maybe  cc'ed.
All from within RT , no need for external dependencies such as Nagios.


Roderick A. Anderson wrote:
> Hossein Rafighi wrote:
>> Hi,
>> We have modified rt-crontool to create Nagios alerts. This woks with 
>> nrpe and unlike SendNgiosAlert doesn't require any additional modules 
>> installation. If you have running Nagios server it can easily pull 
>> relevant stuff from RT. Nagios will send a warning email if:
>> Tickets are new for more than 24hours
>> Tickets are open for more than 5days
>> It will generate a critical email if:
>> Tickets are new for more than 48hours
>> Tickets are open for more than 7days.
>> If the status of a ticket is stalled, then our script will ignore it. It 
>> is our policy to change the ticket status to stalled if a ticket is 
>> required to remain open for more than one week. Since we are a 24x7x360 
>> lab, we decided to include weekends and holidays in the script. If 
>> you're interested let me know and I can send/post scripts and required 
>> steps. Again, this script is modified version of rt-crontool.
> I for one am interested.  Not that I have a need right now but it is 
> always interesting to see how people solve these kinds of needs.
> Rod

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