[rt-users] RT and Nagios

[Roderick A. Anderson]

Hossein Rafighi wrote:
> Hi,
> 
> We have modified rt-crontool to create Nagios alerts. This woks with 
> nrpe and unlike SendNgiosAlert doesn't require any additional modules 
> installation. If you have running Nagios server it can easily pull 
> relevant stuff from RT. Nagios will send a warning email if:
> Tickets are new for more than 24hours
> Tickets are open for more than 5days
> 
> It will generate a critical email if:
> Tickets are new for more than 48hours
> Tickets are open for more than 7days.
> 
> If the status of a ticket is stalled, then our script will ignore it. It 
> is our policy to change the ticket status to stalled if a ticket is 
> required to remain open for more than one week. Since we are a 24x7x360 
> lab, we decided to include weekends and holidays in the script. If 
> you're interested let me know and I can send/post scripts and required 
> steps. Again, this script is modified version of rt-crontool.

I for one am interested.  Not that I have a need right now but it is 
always interesting to see how people solve these kinds of needs.


Rod
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