[rt-users] Global Config for "RT at a glance" not taking effect

Jeff Voskamp javoskam at uwaterloo.ca
Thu Apr 29 14:55:02 EDT 2010

On 04/29/2010 02:43 PM, Max McGrath wrote:
> Thank you Kenn!  But I think I just figured it out!  Let me try to 
> explain what was going on...
> I added the line below to my RT_SiteConfig.
> Set($HomepageComponents, [qw(
>        QuickCreate QuickSearch MyAdminQueues MySupportQueues 
> MyReminders RefreshHomepage Dashboards Links)]);
> That then gave me the option to add "Links" (a file I created at 
> $RTHOME/local/html/Elements/Links) to my RT at a glance.  The "Links" 
> element worked fine after that, but my "QuickSearch" element was now 
> broken.  So, while I was logged into the root account and my personal 
> account, I made changes to RT at a glance at the user level for those 
> accounts -- I didn't change it at the Global level yet -- basically I 
> didn't know what I was doing!!
> Basically, what I'm seeing is, when you edit the RT at a glance at a 
> user level -- that user has "Opted Out" of the global changes.  Once 
> you choose "Reset to Default" in RT at a glance at the user level (and 
> log out and log in) you then take on the Global changes again!
> Make sense?
> I guess I can now go back to my original question and ask how to get 
> helpful links available our HelpDesk users RT at a glance.  As I 
> mentioned, how I did was before was perfect(!) except for that it 
> broke the QuickSearch element.
> Max
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu <mailto:mmcgrath at carthage.edu>
It's Quicksearch, not QuickSearch.


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