[rt-users] Category no longer shows in ticket

Kenneth Crocker kfcrocker at lbl.gov
Thu Apr 29 14:57:26 EDT 2010

To list,

Any more on this? Is there a patch I can apply that will use the category
for a shorter value list?



On Fri, Apr 2, 2010 at 12:04 AM, Joop <JoopvandeWege at mococo.nl> wrote:

>  Kenneth Crocker wrote:
> To list,
> When we were in 3.6.4, the category for a Custom Field would show in the
> "Modify Ticket" screen. This allowed a user to select the *category* from
> a drop-down tab and thereby shorten the list of available values to choose
> from for that CF.
> Thats a new feature of 3.8.7. Read the Changelog and you'll find a note
> about it. For older installations there is a conversion script included. I
> ran it but had problems afterwards that my Oracle based install of RT didn't
> work anymore. I think its fixed in the upcoming 3.8.8 or it was an issue in
> 3.8.6 and fixed in 3.8.7.
> Regards,
> Joop
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