[rt-users] Query Builder - Custom Fields

Paul Broadwith paul.broadwith at blueivy.co.uk
Mon Aug 2 17:29:14 EDT 2010

After my last post, and a response, I have setup a few custom fields to
use. However I'm unable to see them in the Query Builder so that I can
search on them.

I have attached the custom fields to Ticket Transactions, applied them
to all objects and I have create a ticket update and entered data into
the fields. However, I simply can't see how to search on them.

A Google revealed that if I simply added a queue with tickets that the
field was in they would appear in the list ... well, they don't as most
of you won't be surprised to know.

I have noticed in the wiki that there are a few bits of code for
allowing searches with custom fields to be used, but they are all for
older version of RT. I am using 3.8.8.

Any pointers appreciated.

Kind regards,

Paul Broadwith (MBCS)
Microsoft Certified Professional
Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
for 2010 and Microsoft Registered Partner
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