[rt-users] Query Builder - Custom Fields

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 3 11:26:06 EDT 2010


In Query Builder, Custom Fields are not available until you have selected a
Queue. Remember, Custom Fields are applied to Queues, soooooo until you tell
RT what Queue(s) you want to select from, it won't know what CF's to offer.


On Mon, Aug 2, 2010 at 2:29 PM, Paul Broadwith <paul.broadwith at blueivy.co.uk
> wrote:

> After my last post, and a response, I have setup a few custom fields to
> use. However I'm unable to see them in the Query Builder so that I can
> search on them.
> I have attached the custom fields to Ticket Transactions, applied them
> to all objects and I have create a ticket update and entered data into
> the fields. However, I simply can't see how to search on them.
> A Google revealed that if I simply added a queue with tickets that the
> field was in they would appear in the list ... well, they don't as most
> of you won't be surprised to know.
> I have noticed in the wiki that there are a few bits of code for
> allowing searches with custom fields to be used, but they are all for
> older version of RT. I am using 3.8.8.
> Any pointers appreciated.
> Kind regards,
> Paul Broadwith (MBCS)
> Microsoft Certified Professional
> Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified
> for 2010 and Microsoft Registered Partner
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