[rt-users] MAndatory CF per post
Jim.Tambling at datatote.co.uk
Tue Aug 3 06:45:11 EDT 2010
Is there a way to enter CF values in each individual post made to a
ticket? What I am trying to achieve is a way of logging how much time an
engineer spends working on each part of a request. The time worked field
is no good to us as we want something that is updated dynamically from
each post, so the managers can view the total time worked on a ticket
and the time worked on each individual post. Is this at all possible?
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