[rt-users] MAndatory CF per post

Kenneth Crocker kfcrocker at lbl.gov
Tue Aug 3 11:32:57 EDT 2010


How would RT know how much time that was? If the user is working on the
program or problem or design or just thinking about the problem, he won't be
in RT hitting "enter" for every minute he is thinking on a ticket and there
is no time clock going off to determine how much time the person is spending
doing that task. RT will only know of the time the guy signs on, starts a
transaction and completes a transaction. You could design a time clock for a
ticket and have procedures that require (I don't know how you would *monitor
* anyone following such procedure) a person enter a "check-in" time for a
ticket and then a "check-out" time. But that just may be trying to put too
fine a granularity on the issue. Somewhere down the line, you have to just
trust the guy when he says he worked 20 hours on something. Just my opinion,
of course.


On Tue, Aug 3, 2010 at 3:45 AM, Jim Tambling <Jim.Tambling at datatote.co.uk>wrote:

>  Hi all,
> Is there a way to enter CF values in each individual post made to a ticket?
> What I am trying to achieve is a way of logging how much time an engineer
> spends working on each part of a request. The time worked field is no good
> to us as we want something that is updated dynamically from each post, so
> the managers can view the total time worked on a ticket and the time worked
> on each individual post. Is this at all possible?
> Regards, Jim
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
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