[rt-users] How to Manage a First plus Second Level Support Configuration

Andrea Perotti aperotti at cutaway.it
Tue Aug 3 09:10:08 EDT 2010

Il 03/08/2010 13:40, Christian Loos ha scritto:
> http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue
> to create the ticket in another queue.
Thank you! I discovered in the wiki different solutions:

* http://wiki.bestpractical.com/view/ForkIntoNewTicket
* http://wiki.bestpractical.com/view/CreateChildTicket
* http://wiki.bestpractical.com/view/SpawnChildTicket

but this extension looks like the most promising one.

> If you want to got this way I can send you the scrip I use.
It would be nice to view it. If you can, please attach here in the list,
so everybody could take a look at it.

> I have also tweaked our ticket create page.
> If you come from the create button in link to the ticket create page
> (clone a ticket), then you can change the queue.
> @Jesse
> Maybe you want a patch for that?

If you can, post that either :)

I hope to see your reply very soon


Andrea Perotti

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