[rt-users] How to Manage a First plus Second Level Support Configuration
aperotti at cutaway.it
Tue Aug 3 09:10:08 EDT 2010
Il 03/08/2010 13:40, Christian Loos ha scritto:
> to create the ticket in another queue.
Thank you! I discovered in the wiki different solutions:
but this extension looks like the most promising one.
> If you want to got this way I can send you the scrip I use.
It would be nice to view it. If you can, please attach here in the list,
so everybody could take a look at it.
> I have also tweaked our ticket create page.
> If you come from the create button in link to the ticket create page
> (clone a ticket), then you can change the queue.
> Maybe you want a patch for that?
If you can, post that either :)
I hope to see your reply very soon
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