[rt-users] Adding someone as a permanent CC (not admin CC)

[Andrew Cote]

Hi there,

Is there any way of setting up RT to permanently CC someone on all correspondance within RT *without* having to manually add them as AdminCC to all tickets?

For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically.

Any help would be appreciated :)

Regards,

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Andrew Cote
User Support Specialist
P\S\L Group Canada
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Office: +1.514.938.2600 x2520
www.pslgroup.com