[rt-users] Adding someone as a permanent CC (not admin CC)

Mauricio Tavares raubvogel at gmail.com
Tue Aug 3 12:37:27 EDT 2010

On Tue, Aug 3, 2010 at 10:25 AM, Andrew Cote <andrew.cote at pslgroup.com> wrote:
> Hi there,
> Is there any way of setting up RT to permanently CC someone on all correspondance within RT *without* having to manually add them as AdminCC to all tickets?
> For example, if one RT users takes ownership of a ticket and replies to the requestor, another RT user will receive all correspondance via e-mail. I know this can be done by adding an e-mail address as AdminCC manually, but I would like this to be done automatically.
> Any help would be appreciated :)
      How about if you created a group which would be the cc for the
queue in question (under watchers for said queue)?

> Regards,
> ----------------------------------------------------------------
> Andrew Cote
> User Support Specialist
> P\S\L Group Canada
> -----------------------------------------------------------------
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