[rt-users] Email Priority.

[Kenneth Marshall]

What about something like:

http://wiki.bestpractical.com/view/ExtractCustomFieldValues

Cheers,
Ken

On Tue, Aug 03, 2010 at 11:22:45AM -0700, Kenneth Crocker wrote:
> Mark,
> 
> Priority is a number field in the DataBase and if you use the CBM command
> "Priority: Urgent", RT will kick it out as the wrong format for that field.
> However, we have a Custom Field (we have "urgent" as one of the values) and
> you could do the same. That way your email could have "CF{whatever}: Urgent"
> in it and then a scrip that sets the priority when that CF value is changed.
> 
> Just a thought. Hope it helps.
> 
> Kenn
> LBNL
> 
> On Tue, Aug 3, 2010 at 11:17 AM, Mark Jenks
> <mark.jenks at iodincorporated.com>wrote:
> 
> >  Is there a way to set a ticket priority to 50 if the user sets the Email
> > from outlook to Urgent?
> >
> >
> >
> > Inside of the headers of the email exists ?Priority: Urgent?.
> >
> >
> >
> > Can that be checked and acted on when a ticket gets created?
> >
> >
> >
> > ----------------------------------------------------------------
> >
> > Mark Jenks
> >
> > Network Administrator
> >
> > *iod incorporated*
> >
> > mark.jenks at iodincorporated.com
> >
> > 920-406-3702
> >
> >
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> 
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