[rt-users] Email Priority.

[Kenneth Crocker]

Mark,

Priority is a number field in the DataBase and if you use the CBM command
"Priority: Urgent", RT will kick it out as the wrong format for that field.
However, we have a Custom Field (we have "urgent" as one of the values) and
you could do the same. That way your email could have "CF{whatever}: Urgent"
in it and then a scrip that sets the priority when that CF value is changed.

Just a thought. Hope it helps.

Kenn
LBNL

On Tue, Aug 3, 2010 at 11:17 AM, Mark Jenks
<mark.jenks at iodincorporated.com>wrote:

>  Is there a way to set a ticket priority to 50 if the user sets the Email
> from outlook to Urgent?
>
>
>
> Inside of the headers of the email exists “Priority: Urgent”.
>
>
>
> Can that be checked and acted on when a ticket gets created?
>
>
>
> ----------------------------------------------------------------
>
> Mark Jenks
>
> Network Administrator
>
> *iod incorporated*
>
> mark.jenks at iodincorporated.com
>
> 920-406-3702
>
>
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