[rt-users] Email Priority.

Mark Jenks mark.jenks at iodincorporated.com
Wed Aug 4 11:28:04 EDT 2010

Okay, I modified the original "On create notify requestors" and put that
code in.  Got nothing.
Created a new "On create set priority" and it still didn't do anything.


-----Original Message-----
From: Christian Loos [mailto:cloos at netcologne.de] 
Sent: Wednesday, August 04, 2010 3:54 AM
To: Mark Jenks
Cc: rt-users at lists.bestpractical.com
Subject: Re: Email Priority.

Create a scrip 'On Create' with the following 'Custom action cleanup

my $ticket;
my $attachment = $self->TransactionObj->Attachments->First;
return 1 unless $attachment;
my $prio = $attachment->GetHeader('Priority');
return 1 unless $prio;

if ( $prio eq 'Urgent' ) {
return 1;


Am 03.08.2010 20:17, schrieb Mark Jenks:
> Is there a way to set a ticket priority to 50 if the user sets the
> from outlook to Urgent?
> Inside of the headers of the email exists "Priority: Urgent".
> Can that be checked and acted on when a ticket gets created?

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