[rt-users] Email Priority.

[Christian Loos]

You have to create a new scrip with:

Description: On Create Set Priority
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate

and my code in 'Custom action cleanupcode'.

-Chris

Am 04.08.2010 17:28, schrieb Mark Jenks:
> Okay, I modified the original "On create notify requestors" and put that
> code in.  Got nothing.
> Created a new "On create set priority" and it still didn't do anything.
> 
> -Mark
> 
> -----Original Message-----
> From: Christian Loos [mailto:cloos at netcologne.de] 
> Sent: Wednesday, August 04, 2010 3:54 AM
> To: Mark Jenks
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Email Priority.
> 
> Create a scrip 'On Create' with the following 'Custom action cleanup
> code':
> 
> my $ticket;
> my $attachment = $self->TransactionObj->Attachments->First;
> return 1 unless $attachment;
> my $prio = $attachment->GetHeader('Priority');
> return 1 unless $prio;
> 
> if ( $prio eq 'Urgent' ) {
>   $ticket->SetPriority(50);
> }
> return 1;
> 
> -chris
> 
> Am 03.08.2010 20:17, schrieb Mark Jenks:
>> Is there a way to set a ticket priority to 50 if the user sets the
> Email
>> from outlook to Urgent?
>>
>>  
>>
>> Inside of the headers of the email exists "Priority: Urgent".
>>
>>  
>>
>> Can that be checked and acted on when a ticket gets created?
>>