[rt-users] Help with rt-mailgate

[Kenneth Crocker]

To List,

We've had a particular situation come up a couple times now where someone
"outside" our *approved* (LDAP) organization, was added as an 'other' Cc to
a reply email from RT. That person then tried to do a reply back (into RT)
and RT kicked it out, *as it should have*. However, it seems RT is *
continuing* to send the error message over and over (days). Is there a "for
how long" or a "X times" setting in rt-mailgate we can modify to stop this
endless error message?

Thanks.

Kenn
LBNL
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