[rt-users] Email Priority.
Mark Jenks
mark.jenks at iodincorporated.com
Thu Aug 5 12:38:43 EDT 2010
Anyone have any suggestions why the below is not working?
-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mark
Jenks
Sent: Wednesday, August 04, 2010 1:00 PM
To: Christian Loos
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Email Priority.
That is exactly what I have an when I send an email into the queue with
the priority on, it doesn't set it. I see it when I show full
headers.
How do you debug a scrip?
-----Original Message-----
From: Christian Loos [mailto:cloos at netcologne.de]
Sent: Wednesday, August 04, 2010 10:48 AM
To: Mark Jenks
Cc: rt-users at lists.bestpractical.com
Subject: Re: Email Priority.
You have to create a new scrip with:
Description: On Create Set Priority
Condition: On Create
Action: User Defined
Template: Global template: Blank
Stage: TransactionCreate
and my code in 'Custom action cleanupcode'.
-Chris
Am 04.08.2010 17:28, schrieb Mark Jenks:
> Okay, I modified the original "On create notify requestors" and put
that
> code in. Got nothing.
> Created a new "On create set priority" and it still didn't do
anything.
>
> -Mark
>
> -----Original Message-----
> From: Christian Loos [mailto:cloos at netcologne.de]
> Sent: Wednesday, August 04, 2010 3:54 AM
> To: Mark Jenks
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: Email Priority.
>
> Create a scrip 'On Create' with the following 'Custom action cleanup
> code':
>
> my $ticket;
> my $attachment = $self->TransactionObj->Attachments->First;
> return 1 unless $attachment;
> my $prio = $attachment->GetHeader('Priority');
> return 1 unless $prio;
>
> if ( $prio eq 'Urgent' ) {
> $ticket->SetPriority(50);
> }
> return 1;
>
> -chris
>
> Am 03.08.2010 20:17, schrieb Mark Jenks:
>> Is there a way to set a ticket priority to 50 if the user sets the
> Email
>> from outlook to Urgent?
>>
>>
>>
>> Inside of the headers of the email exists "Priority: Urgent".
>>
>>
>>
>> Can that be checked and acted on when a ticket gets created?
>>
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